Terms of service
Last updated: 05/11/2026
1. Who we are
Troc Leuven is a trade name of Whisper Not BV, Mechelsesteenweg 715, 3020 Herent, Belgium. Company and VAT number: BE0476.660.572. Email: leuven@troc.com. Phone: +32 16 29 58 10.
2. Scope
These terms apply to every order placed in our webshop at trocleuven.live. By placing an order, you accept these terms. The version that was online when you placed your order applies. Articles 9 to 13 also apply to purchases in our shop in Herent.
3. Our products
Most of our items are second-hand, vintage or liquidation stock, and many are unique. We describe and photograph every item as accurately as we can. Signs of use and age that are visible in the photos or mentioned in the description are part of the item and are not a defect. Dimensions and colours on screen are indicative.
4. Prices
All prices are in euros and include VAT where applicable. Delivery costs are shown at checkout, or quoted in advance for items that need special transport. The price that applies is the price shown when you place your order.
5. Your order
The contract is formed when we confirm your order by email. Because many items are unique, an item can occasionally be sold in our shop at the same moment. In that case we cancel your order and refund everything you paid without delay, and we let you know if we have a similar item.
6. Payment
You pay online with one of the payment methods offered at checkout. Payments are processed by our payment providers; we do not store your card details. Items remain our property until they are paid in full.
7. Delivery and collection
You can collect your order in our shop, or we deliver or arrange shipping as described in our shipping policy. The risk of loss or damage passes to you when you, or someone you designated other than the carrier, receive the item.
8. Right of withdrawal
If you buy online as a consumer, you can withdraw from your purchase within 14 days after you receive or collect the item, without giving a reason. Purchases made in our shop cannot be returned. How to withdraw, the return costs and the refund are explained in our return policy.
9. Legal guarantee
As a consumer, you are entitled to the legal guarantee against defects that existed at delivery. For new items, this guarantee lasts 2 years after delivery. For second-hand items, it lasts 1 year after delivery. Please tell us about a defect within 2 months after you discover it. Normal wear and the signs of age described in article 3 are not defects.
10. Liability
Our liability is limited to the purchase price of the item concerned, except in case of intent or gross negligence, and except where the law does not allow such a limitation.
11. Force majeure
We are not liable if we cannot fulfil an obligation because of circumstances beyond our control that we could not reasonably foresee, such as fire, flooding, strikes, carrier failures or government measures.
12. Personal data
We process your personal data as described in our privacy policy and cookie policy.
13. Complaints and disputes
Do you have a complaint? Contact us first at leuven@troc.com and we will look for a solution together. If we cannot reach an agreement, you can contact the Consumer Ombudsman Service (consumentenombudsdienst.be). These terms are governed by Belgian law. Disputes are handled by the courts of Leuven, without affecting the mandatory protection you enjoy as a consumer.