Refund policy

Our return policy in short

• Bought online (also when you collect it in our shop): you can withdraw from your purchase within 14 days after you receive or collect the item, without giving a reason.
• Bought in our shop: no returns.
• Return costs are at your expense.

How to withdraw

Let us know within 14 days after receipt, by email to leuven@troc.com or via our withdrawal form. Then return the item within 14 days after informing us, or bring it back to our shop at Mechelsesteenweg 715, 3020 Herent.

Return costs

The direct cost of returning the item is at your expense. Large furniture cannot be sent by post: you arrange the transport yourself, or ask us for a quote.

Refund

We refund the purchase price and the standard delivery costs you paid us within 14 days after receiving your withdrawal, using the same payment method. We may wait with the refund until we have received the item back. If the item has lost value because it was handled more than necessary to check it, we may deduct that loss.

Transport damage and defects

Please report transport damage to us as soon as possible. Your statutory guarantee for defects always applies, whether you bought online or in our shop.